Returns

RETURNS

If you wish to exchange a product you purchased, you should first contact us at +30 210 2320827 or send your message at info@emmanouil.com informing us of your exchange requirements. Upon approval of your exchange request, we will send you the new product and you will simply return the product you wanted to exchange to the courier employee (product exchange).

Returns or Exchanges will be accepted within 15 days from receipt date, provided you inform us for the reason of the return or exchange upon receipt.

  • The product must be in its original packaging (as delivered) and must not have been used or washed.

  • Courier costs for returns are covered by the customer. In case your order does not fit you right or you are not satisfied with the product, we will replace it with another product of your choice. with a delivery charge of 6,00€ for all areas.

  • If you are close to us, you can deliver the product to our store (22 Alekou Panagouli Str., Nea Ionia 14231, Athens).

 

Customer service & Order information

+30 210 23 20 827 or at info@emmanouil.com

Store Hours

Morning: Monday to Saturday 8.00 - 14.30

Evening: Tuesday, Thursday, Friday 17.00 - 20.30

22 Alekou Panagouli Str., Nea Ionia, Greece

FAQ