FAQ

How much is the shipping cost to my area?

Click Here to view Shipping Costs & Payment Methods of Emmanouil Company. Cash on Delivery is Free and not charged to our customers

What payment methods do you accept?

To view the payment methods of Emmanouil Company click Here.

When will I receive my order?

All orders within Attica region are available for delivery the next working day following the date of your order. For other Regions, Islands and Remote Areas our maximum delivery time is three working days from the date of your order. An email will be sent to you automatically when your order has been shipped along with a unique tracking number of your courier consignment. Our courier partner is Geniki Taxydromiki and you can track your parcel here http://www.taxydromiki.gr/en/track.

We will contact you if we need any clarification on your order.

What if there’s a problem with my order?

In case there is a problem with your delivery we want to make sure it is fixed. Please call us at +30 210 2320827 or via email at info@emmanouil.com and we’ll do our best to help you fix the problem.

What is the procedure for returning a product?

Click here to see the returns procedure of the Emmanouil Company.

How safe are my credit card details?

Emmanouil Company does not save your credit card information when you place your order online. you will be redirected to the Viva Payments page, through which you will complete the transaction. The green padlock symbol that will appear on your browser line when entering your details ensuring your credit card details are protected. This ensures a completely safe and secure online shopping experience. For further information on the Security of electronic transactions and to ensure the privacy of data transfer click Here.

 

Customer service & Order information

210 23 20 827 | 210 27 98 925 | 210-3008189  

info@emmanouil.com

Store Hours

Morning: Monday to Saturday 8.00 - 14.30

Evening: Tuesday, Thursday, Friday 17.00 - 20.30

FAQ