Shipping & Payment Methods

a) Shipping Costs for GREECE / Shipping:

  • Attica & Rest of Greece: € 3.00
  • Islands & Inaccessible areas: € 5.00

For Purchases over 100 Euros within Greece FREE * Shipping!

Cash on delivery cost is Free and does not burden the customer

** The minimum amount of the order subset is € 10.00


b) Shipping Costs for CYPRUS / Shipping:

  • Cyprus: € 12.00

Note: Delivery time ranges from 2 to 5 working days from the departure of the package for Cyprus.

For Purchases over 150 Euros for Cyprus Free Shipping

** The minimum amount of the order subset is € 10.00


PAYMENT METHODS
1. Cash on delivery: Payment upon receipt of the order at your place. Pay the employee of the courier company we work with (ACS, General Post Office and Courier Center), upon delivery of your order at your place. The cash on delivery method is valid for all of Greece.

2. By Credit Card: The online store www.emmanouil.com accepts all credit, debit and prepaid cards of Visa, MasterCard, Maestro, American Express, Diners in cooperation with Alpha Bank. All card payments are processed through Alpha Bank's "Alpha e-Commerce" electronic payment platform and use TLS 1.1 encryption with 128-bit encryption protocol (Secure Sockets Layer - SSL). Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

3. Receipt & Payment of your order at the nearest EMMANUEL store: In the final stage of completing your order, select "Receipt from store" in the Shipping Method. Then select the nearest store that serves you. In this case you are not charged shipping costs.

You will be informed immediately about the availability of the product you have chosen via personal email or phone. We will contact you in case any of the products you ordered are not immediately available.

Your order will remain available in our store for 2 days. The payment of the order will be made at the cash register of the store upon receipt.

4. By deposit in a bank account: If you do not have a credit card, you can pay for your order through a bank account. Prepaid your order in one of the following accounts of the Banks we work with.

PIRAEUS BANK    GR68 0172 0990 0050 9904 3492 289

ALPHA BANK       GR25 0140 1370 1370 0232 0007 401

NATIONAL BANK  GR40 0110 5180 0000 5180 0272 869

Send us a copy of the bank payment order by fax at 210-2388040 or by email at info@emmanouil.com. Upon receipt of the copy of the bank payment order, we send you your order.


DOCUMENT TYPE

In your shopping cart there is a selection of the document you want, by clicking the "Receipt" or "Invoice" button. In case you want to issue an invoice, enter the exact details of your Company and click "Complete Order".

From 1/1/2012 and according to POL 1027 / 09-02-2011 the documents to individuals (retail receipts) over 500 € and the documents to professionals (invoices) over 1,500 € can not be paid in cash (or with pay on delivery). COD as a payment method is not available for orders outside Greece, excluding Cyprus.


PRODUCT CHANGES

In case the size is not good for you or you are not happy with the product, we will replace it with another one of your choice. To change a product you just bought, you must first contact us at 210-2320827, 210-2798925 or send your message to info@emmanouil.com.

Returns of products are accepted within 30 days from the date of receipt, provided you have informed about the reason for the return upon receipt.

The product must be in its original packaging (as delivered) not used and not washed in the washing machine.
With the approval of your change, we will first send you the new product and you will simply give the product you want to return to the courier (ie there will be an exchange of products).
The return costs are charged to the customer with 6.00 Euros wherever you are.
If you are near us, you can deliver us to the nearest store of your choice.


PRODUCT RETURNS

We accept returns of products you have purchased from our website after your written request to info@emmanouil.com with the following conditions:

Your request for a refund will be received in writing within 30 calendar days from the date of receipt of your order.
The products are in their original packaging without being tampered with or used.
The products are accompanied by the relevant sales document (eg retail receipt).
You assume the responsibility and the cost of returning the products to the following address: THEANO EMMANOUIL & CO OE, 22 Alekou Panagouli, Nea Ionia, 14231. Returns with ELTA are not accepted.
In case you have paid for your order by credit card, your refund for the products you return is made directly to these accounts. The amount to be refunded relates to the value of the products, excluding the shipping costs charged to the shipment.

In case you have paid for your order in a different way, your money will be refunded by crediting your bank account which you will indicate with an IBAN number in your written request. In this case, if transfer costs arise, they will be charged to you. The amount to be refunded relates to the value of the products, excluding the shipping costs charged to the shipment.

In any case, the refund is made within 10 calendar days from the receipt of the products you return to the above address.

In case the products do not meet the above conditions, they will be returned to the sender at his own expense.

Stores

Nea Ionia
Alekou Panagouli 22, Nea Ionia,
14231
Tel 210 3008 189, 210 2798 925
Fax210 2388 040
info@emmanouil.com
Opening Hours
Monday8:00 - 17:00
Tuesday8:00 - 20:30
Wednesday8:00 - 17:00
Thursday8:00 - 20:30
Friday8:00 - 20:30
Saturday8:00 - 14:30
SundayClosed
Athens
Pallados 7, Athens, 10554
tel. 210 3230 456
info@emmanouil.com
Opening Hours
Monday9:00 - 17:00
Tuesday9:00 - 17:00
Wednesday9:00 - 17:00
Thursday9:00 - 17:00
Friday9:00 - 17:00
Saturday9:00 - 14:30
SundayClosed
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